IT & Tech
IT Firm — Cost-Benefit Analysis for national Scale Digital System Implementation
A100-page analytical foundation for a complex, nationally significant IT project — built to withstand scrutiny at the highest level.
The challenge
A Croatian IT company approached us to develop a rigorous, independent cost-benefit analysis for an innovative IT system intended for implementation at national scale. The system addresses a complex operational and governance challenge within the public sector — one that spans multiple institutions, involves significant volumes of transactions, and has material fiscal and social implications.
Making the case for investment in a system of this kind requires more than a financial model. It requires a credible analytical framework that reflects the full regulatory context, draws on international experience, and anticipates the questions that senior public sector decision-makers will ask. The analysis needed to be suitable for presentation at the highest levels of government, which set a demanding standard for both rigour and clarity.
What we did
We produced a comprehensive 100-page analysis structured around three components: a detailed mapping of the existing regulatory and operational landscape across the relevant institutions and funding streams; an international benchmarking exercise that identified seven key operational lessons from comparable implementations in other countries; and a full cost-benefit framework covering implementation, operational and transition costs against a multi-dimensional benefits assessment — fiscal, administrative, and systemic.
The document also includes a minimum functional specification defining core system capabilities, user roles, and process flows.
Outcome
100 page žcost-benefit analysis delivered and prepared for senior public sector review. The document serves two distinct audiences simultaneously: decision-makers gain a clear picture of the scope and systemic implications of the investment — what it actually means to implement a system of this scale — while IT teams get a structured minimum functional specification that defines the hard constraints and non-negotiable capabilities any implementation must address. Both groups leave the document knowing what they are committing to.
